A lifetimes fascination with food somehow led to importing pottery from Europe. Initially we marketed through home parties. During our first Christmas season we realized people were looking for gifts rather than items for themselves so we decided to make our bowls and cups into baskets by going back into the kitchen. After filling them with gourmet goodies we made ourselves, the phone never stopped ringing with people looking for more.
Today our products can be found throughout the US and Canada. You might even find them on a trip to Amsterdam.
Our customers are important to us. You helped us evolve into who we are today. We want to hear your feedback! Are there certain products you like? Others you would change? Let us know! e-mail us.
1-877-298-0867. Our customer service line is available; Monday through Friday 10am to 8pm est and Saturdays 10am to 1pm est.
Or visit our Showroom in Westfield, MA
Today our products can be found throughout the US and Canada. You might even find them on a trip to Amsterdam.
Our customers are important to us. You helped us evolve into who we are today. We want to hear your feedback! Are there certain products you like? Others you would change? Let us know! e-mail us.
1-877-298-0867. Our customer service line is available; Monday through Friday 10am to 8pm est and Saturdays 10am to 1pm est.
Or visit our Showroom in Westfield, MA
Our customers are important to us. You helped us evolve into who we are today. We want to hear your feedback! Are there certain products you like? Others you would change? Let us know!
Our Postal Address is
Terra Americana
* PO Box 642
* Southwick, MA 01077
Or feel free to e-mail us. Customer-Service@terra-americana.com.
If you would rather pickup the phone, you can reach us at 1-877-298-0867. Our customer service line is available; Monday through Friday 10am to 8pm est and Saturdays 10am to 1pm est.
Or visit our Showroom
* 382 Southampton Road
* Westfield, MA 01085
customer-service@terra-americana.com
Our Postal Address is
Terra Americana
* PO Box 642
* Southwick, MA 01077
Or feel free to e-mail us. Customer-Service@terra-americana.com.
If you would rather pickup the phone, you can reach us at 1-877-298-0867. Our customer service line is available; Monday through Friday 10am to 8pm est and Saturdays 10am to 1pm est.
Or visit our Showroom
* 382 Southampton Road
* Westfield, MA 01085
customer-service@terra-americana.com
Pricing and Product Availability
Our noraml lead time is 2 business days for retail orders. Lead time for wholesale and Promotional orders is 2 weeks. Product required sooner may be subject to a rush charge. Prices and product availabilities are subject to change without notice. Specials and promotions may be limited to stock on hand. We are not responsible for typographical errors on pricing information. Terra Americana reserves the right to refuse or cancel any orders place on incorrectly priced products. Should your credit card be charged for the item, Terra Americana will immediately issue a credit to the same card for the amount charged.
Ordering
All credit card online transactions at www.terra-americana.com are handled with industry-standard SSL encryption. Your shopping experience with us is guaranteed to be safe and secure.
Terra Americana welcomes you to call Monday through Friday 10am to 8pm est and Saturdays 10am to 1pm est time to place an order. Give us a call at 1-877-298-0867.
Payment Information
We accept Visa, MasterCard, American Express and Discover, as well as money order, cashier check, and personal or business checks.
If you are planning to pay using money order or checks, select the Money Order/Check option when checking out through the shopping cart. Please send the money order or check to:
Terra Americana PO Box 642 Southwick, MA 01077
Your merchandise will be reserved for 10 days. Please allow up to 5 business days for check clearance. Your merchandise will be shipped once the check is received and cleared.
NOTE: Sales Tax will be added for customers in Massachusetts. The rate is 6.25%.
Shipping Information
Terra Americana's standard shipping is UPS Ground. Other shipping methods include: expedited and express. We will ship via your preferred carrier when a shipper number is provided.
We now offer flat rate shipping for domestic retail orders. + $4.99 for STANDARD service, allow up to 10 business days for receipt of order. + $11.99 for EXPEDITED service, allow up to 6 business days for receipt of order. + $21.99 for EXPRESS service, allow up to 3 business days for receipt of order.
+ $8.99 for STANDARD Service to Alaska, Hawaii and Canada
All in-stock items are usually shipped within the next 5 business days. If merchandise cannot be shipped, we will contact you by email to inform you of the reason. Your credit card will not be charged until the order is ready to ship.
When your order has been shipped, you will receive an email notification of shipment along with a tracking number.
UPS Address Corrections: Any extra charges by UPS due to insufficient or incorrect delivery information will be charged to your credit card upon receipt (i.e. no suite or apartment number, wrong zip code, recipient has moved or request delivery to a new address). Please check your printed invoice and email or call us with any changes. Once we ship, we can not make any changes. The UPS address correction charge for Ground service is $12.00. The correction charge for Next Day, 2nd Day or 3 Day Select is $20.00.
Return Policy
We value your business and satisfaction. You may return any UNUSED, UNOPENED merchandise in its original condition within 30 days of receipt for a refund, credit or exchange (excluding restocking and shipping & handling fees). We cannot accept returns or issue any credit on merchandise that has been opened and/or partially used, or more than a year old. All returns are subject to 20% restocking fee.
E-Mail customer-service@terra-americana.com to obtain a Return Merchandise Authorization (RMA) number and our return address. Please do NOT return any merchandise to us without a RMA number. Merchandise returned to us without a RMA number will not be accepted and will be returned to you by your shipper.
For your protection, we suggest you ship the merchandise to us prepaid, insured, and with a tracking number for proof of delivery. You are responsible for shipping charges for all returns.
IMPORTANT: If you refuse your order after shipment, you will be charged shipping and a 20% restocking fee. No credit or refund will be given for merchandise returned after 30 days or not in NEW condition with all packaging material included.
Privacy Policy
We are committed to protecting your privacy. We do NOT sell, trade, or rent your personal information to others. For more information, see our privacy policy page.
While many of our products are geared to fun themes, we have built a solid reputation as a private label company. All graphic design and label printing are done in-house allowing us to provide this service with low minimums and short lead times. We are excited to be working with you! Call us toll free: 1-877-298-0867
Our noraml lead time is 2 business days for retail orders. Lead time for wholesale and Promotional orders is 2 weeks. Product required sooner may be subject to a rush charge. Prices and product availabilities are subject to change without notice. Specials and promotions may be limited to stock on hand. We are not responsible for typographical errors on pricing information. Terra Americana reserves the right to refuse or cancel any orders place on incorrectly priced products. Should your credit card be charged for the item, Terra Americana will immediately issue a credit to the same card for the amount charged.
Ordering
All credit card online transactions at www.terra-americana.com are handled with industry-standard SSL encryption. Your shopping experience with us is guaranteed to be safe and secure.
Terra Americana welcomes you to call Monday through Friday 10am to 8pm est and Saturdays 10am to 1pm est time to place an order. Give us a call at 1-877-298-0867.
Payment Information
We accept Visa, MasterCard, American Express and Discover, as well as money order, cashier check, and personal or business checks.
If you are planning to pay using money order or checks, select the Money Order/Check option when checking out through the shopping cart. Please send the money order or check to:
Terra Americana PO Box 642 Southwick, MA 01077
Your merchandise will be reserved for 10 days. Please allow up to 5 business days for check clearance. Your merchandise will be shipped once the check is received and cleared.
NOTE: Sales Tax will be added for customers in Massachusetts. The rate is 6.25%.
Shipping Information
Terra Americana's standard shipping is UPS Ground. Other shipping methods include: expedited and express. We will ship via your preferred carrier when a shipper number is provided.
We now offer flat rate shipping for domestic retail orders. + $4.99 for STANDARD service, allow up to 10 business days for receipt of order. + $11.99 for EXPEDITED service, allow up to 6 business days for receipt of order. + $21.99 for EXPRESS service, allow up to 3 business days for receipt of order.
+ $8.99 for STANDARD Service to Alaska, Hawaii and Canada
All in-stock items are usually shipped within the next 5 business days. If merchandise cannot be shipped, we will contact you by email to inform you of the reason. Your credit card will not be charged until the order is ready to ship.
When your order has been shipped, you will receive an email notification of shipment along with a tracking number.
UPS Address Corrections: Any extra charges by UPS due to insufficient or incorrect delivery information will be charged to your credit card upon receipt (i.e. no suite or apartment number, wrong zip code, recipient has moved or request delivery to a new address). Please check your printed invoice and email or call us with any changes. Once we ship, we can not make any changes. The UPS address correction charge for Ground service is $12.00. The correction charge for Next Day, 2nd Day or 3 Day Select is $20.00.
Return Policy
We value your business and satisfaction. You may return any UNUSED, UNOPENED merchandise in its original condition within 30 days of receipt for a refund, credit or exchange (excluding restocking and shipping & handling fees). We cannot accept returns or issue any credit on merchandise that has been opened and/or partially used, or more than a year old. All returns are subject to 20% restocking fee.
E-Mail customer-service@terra-americana.com to obtain a Return Merchandise Authorization (RMA) number and our return address. Please do NOT return any merchandise to us without a RMA number. Merchandise returned to us without a RMA number will not be accepted and will be returned to you by your shipper.
For your protection, we suggest you ship the merchandise to us prepaid, insured, and with a tracking number for proof of delivery. You are responsible for shipping charges for all returns.
IMPORTANT: If you refuse your order after shipment, you will be charged shipping and a 20% restocking fee. No credit or refund will be given for merchandise returned after 30 days or not in NEW condition with all packaging material included.
Privacy Policy
We are committed to protecting your privacy. We do NOT sell, trade, or rent your personal information to others. For more information, see our privacy policy page.
While many of our products are geared to fun themes, we have built a solid reputation as a private label company. All graphic design and label printing are done in-house allowing us to provide this service with low minimums and short lead times. We are excited to be working with you! Call us toll free: 1-877-298-0867
Have Questions? Call us toll free: 1-877-298-0867
